StarCity Hotel is located along Jalan Pintu Sepuluh in central Alor Star. The hotel features free internet access in rooms and a coffee house. Free parking is available. The air-conditioned rooms each come with a mini fridge, cable TV and coffee/tea making facilities.

Free newspapers and a hairdryer are provided. The hotel offers 24-hour security, room service and laundry service. Massage services are available upon request. Local and western cuisines are served at Paddy Coffee House.

StarCity Hotel is a 15-minute drive from Sultan Abdul Halim Airport.